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Your trust in our products is met with our unwavering confidence in their quality, which is why we offer a unique 45-Day Total Satisfaction Pledge. If you’re not entirely pleased with your purchase, we’re here to facilitate a hassle-free return and refund process. Just reach out for an authorized return, and we’ll guide you through the steps.
Pre-authorization is necessary for all returns, so please contact us for an RMA before sending anything back. We aim to process refunds promptly upon receipt of the returned item, adhering to the original payment method where feasible. Note that return shipping is the buyer’s responsibility, and we must highlight that any indication of our products being used for unintended purposes (e.g. any indication of human usage, rather than indendent research) nullifies this guarantee.Eligibility for returns includes unopened items, with a limit on returns for up to two opened items. This policy is active for 45 days post-delivery, with certain conditions considered on an individual basis thereafter. Your satisfaction drives us, so for any questions or guidance, please reach out via our support email or through our contact page.
We stand behind all our products with a industry exclusive 45 day money-back guarantee. If you are not completely satisfied, please contact us to arrange for a return and refund. It’s that simple!
Any product that has not been opened or used.
A maximum of two opened products (including individual vials).
This guarantee applies for 45 days and begins from the day the tracking number confirms delivery. After 45 days, we cannot guarantee you a full refund or exchange – but will consider such requests on a case-by-case basis Customer satisfaction is our number one priority!
All refunds or exchanges must be pre-approved in advance – please do not ship us a return before you have been issued an RMA.
We will provide you with a pre-paid label – we believe that customers should not have to pay to to get an exchange or refu
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The information and statements provided by Polaris Bioactives have not been assessed by the US Food and Drug Administration. Our products, alongside any claims related to them, are not formulated to diagnose, treat, cure, or prevent any condition or disease.
For complete confidence in our quality commitment, we offer a Money Back Guarantee under specific Terms and Conditions. See our Our Guarantee page for complete details.
